Individual and team coaching is structured around six factors as recommended by the Institute of Leadership and Management:

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• Establishing a clear contract

• Building a trusting relationship

• Facilitating the agenda

• Facilitating reflection and learning

• Managing emotional and organisational boundaries

• Reviewing outcomes.

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Factor 1: Establishing a clear contract

Involves explaining the coaching process and agreeing logistical arrangements, also it details confidentiality and the themes of the coaching programme.

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Factor 2: Building a trusting relationship

Addresses how the coach communicates (verbally and non-verbally), answers questions and effectively uses personal stories to aid the client.

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Factor 3: Facilitating the agenda

Details the setting of goals, progress towards them and how the coach maintains the client focus on achieving them.

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Factor 4: Facilitating reflection and learning

Covers the coach's role in creating opportunities, via a number of techniques, for the client to reflect and then learn.

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Factor 5: Managing emotional and organisational boundaries

Considers the appropriate emotional responses from the coach in dealing with the client's emotions.

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Factor 6: Reviewing outcomes

Both for the client and for the coach, as an opportunity to reflect and develop further towards coaching mastery.