What measurable standards and behaviours should you expect from me as your coach?
Individual and team coaching is structured around six factors as recommended by the Institute of Leadership and Management:
Establishing a clear contract
Building a trusting relationship
Facilitating the agenda
Facilitating reflection and learning
Managing emotional and organisational boundaries
Factor 1: Establishing a clear contract
Involves explaining the coaching process and agreeing logistical arrangements, also it details confidentiality and the themes of the coaching programme.
Factor 2: Building a trusting relationship
Addresses how the coach communicates (verbally and non-verbally), answers questions and effectively uses personal stories to aid the client.
Factor 3: Facilitating the agenda
Details the setting of goals, progress towards them and how the coach maintains the client focus on achieving them.
Factor 4: Facilitating reflection and learning
Covers the coach's role in creating opportunities, via a number of techniques, for the client to reflect and then learn.
Factor 5: Managing emotional and organisational boundaries
Considers the appropriate emotional responses from the coach in dealing with the client's emotions.
Factor 6: Reviewing outcomes
Both for the client and for the coach, as an opportunity to reflect and develop further towards coaching mastery.